Shipping FAQ

Our average ETA is currently 1-2 business days warehouse processing time to ship + 2-5 business days transit time after shipped, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed. Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays on delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.

You can check the status of your delivery anytime on FedEx or UPS site by entering the tracking number emailed to you after placing your order.
And we are sorry that we can not change or cancel an order that has already been processed.

Shipping carriers are experiencing surge demand in the US due to high demand and COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.

Fedex, UPS, and USPS.

We have over 5 warehouses nationwide to expedite shipping & handling of your orders, typically delivering within 3-7 business days to most addresses. To keep shipping free for all our customers, we do not offer expedited shipping at this time.

We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.

We only deliver to verified physical addresses. We do not deliver to PO Boxes.

You have 30 days to return an item to us in its original condition. Any modifications or alterations to the product will void the original warranty.

If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at vjcustomer@hotmail.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

Some items, depending on value, shipping issues, or size are shipped with Signature Required (Direct Signature Required). Someone from the household will need to sign for these items. These items can also be picked up and signed for at the local FedEx location, if you contact them and arrange for this. Opening a FedEx Delivery Manager account will offer more options if your order is shipped via FedEx. When you have received tracking after your order has shipped, you can look up the tracking and see if it says Signature Required to make arrangements for someone to be at the address to sign for it.